Refund Policy

Failed or cancelled generations

Credits are charged when a generation request is accepted. If the provider confirms that a generation failed or was cancelled, the original task charge is returned to your balance automatically. A request that is still processing is not treated as failed until its status is confirmed.

If your balance looks wrong after a failed render, email us with the task identifier from your library and we will reconcile it.

Credit packs and subscriptions

One-time credit packs are valid for twelve months and are not refundable once credits have been used. Unused credits from a pack may be refunded within 14 days of purchase if no credits from that pack have been spent.

Subscription credits refresh each billing period and expire at the end of the period. You can cancel a subscription at any time from the billing settings; cancellation stops future charges and the current period remains available until it ends.

Payment refunds

Requests for a refund of a completed purchase are reviewed case by case, taking into account the payment provider's rules, applicable law, and the number of credits already used. Approved refunds are returned to the original payment method.

To request a review, email support@backgroundchange.app from the account email and include the order identifier, purchase date, and reason. Never send your password or full card number.

Chargebacks

Please contact us before opening a chargeback. A chargeback opened without contacting support may result in the account being suspended while the payment provider investigates.

Related policies

See the Terms of Service for the service rules and the Privacy Policy for how photos and account data are handled.